When did you last use a voice command to get a search result? Probably not long ago. That’s because voice assistant platforms such as Amazon Alexa, Google Assistant, and Apple Siri have become an indispensable part of our world. Today, the mere idea of managing…
The last few years have seen customer preferences for communication go through a phenomenal change, mainly due to the accessibility of on-demand messaging. The availability of multiple channels for communication has further increased the expectations of modern customers for cross-platform interactions with the brands they…