Natural language processing ⁽²⁾

The globalized and data-driven world of the new millennium brings with it a lot of benefits but also leaves a lot to be desired when it comes to facilitating interactions within this interconnected network. This is where novel advancements in artificial intelligence, particularly natural language…

The last few years have seen customer preferences for communication go through a phenomenal change, mainly due to the accessibility of on-demand messaging. The availability of multiple channels for communication has further increased the expectations of modern customers for cross-platform interactions with the brands they…