“AI chatbot” was quite the buzzword in 2023, and it looks like that won’t change much in 2025. And that’s good news. But before we explore what an AI chatbot can do today, it’s interesting to note how it all began. The first chatbot was…
The last few years have seen customer preferences for communication go through a phenomenal change, mainly due to the accessibility of on-demand messaging. The availability of multiple channels for communication has further increased the expectations of modern customers for cross-platform interactions with the brands they…