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IVR Voice Overs to communicate with clarity

Create professional, clear, and natural-sounding voice prompts and greetings for IVR, contact center, and other automated telephony applications. Take your customer experience to the next level.

Add a human touch to your automated message

Use Murf’s natural-sounding AI voices to create IVR voice prompts that improve the contact center experience for customers by enabling more human, personalized interactions.

Save time and money spent on recording voice overs

Stop investing time and money in manually recording IVR voices. Generate professional sounding voice prompts in minutes with Murf.

Deliver multilingual support services

Murf supports a range of 120+ voices in 20+ languages across different accents. Set up automated contact center services in each of these languages to cater to customers worldwide.

Start creating voice overs

IVR voice is the first thing callers hear when they call a company for a query, complaint, or support service. IVRs set the tone and give the caller an idea of what the engagement with the company will be like. Hence, it's important to ensure that the message or voice prompt sounds legitimate. With Murf, you can enhance any customer self‑service application with high‑quality voiceovers tailored to your brand.

How to Create an IVR voice in 5 Simple Steps

  1. 1
    Type in your IVR script or an existing text document with the voice prompts into Murf’s text editor.
  2. 2
    Choose the perfect voice for your IVR messaging from Murf’s extensive library of natural-sounding female and male AI voices across various accents.
  3. 3
    Edit and modify the text of your IVR script depending on your requirement. You can also use customization features like pronunciation, emphasis, and more to more flavor to your voiceover.
  4. 4
    Select background music from Murf's library of soundtracks (or) Upload your own.
  5. 5
    Render the voiceover by clicking on the ‘Build Audio’. Integrate the generated voiceover with your IVR system to improve the contact center experience for your customer.
Render the voiceover by clicking on the ‘Build Audio’. Integrate the generated voiceover with your IVR system to improve the contact center experience for your customer. Select background music from Murf's library of soundtracks (or) Upload your own.Edit and modify the text of your IVR script depending on your requirement. You can also use customization features like pronunciation, emphasis, and more to more flavor to your voiceover.Choose the perfect voice for your IVR messaging from Murf’s extensive library of natural-sounding female and male AI voices across various accents.Type in your IVR script or an existing text document with the voice prompts into Murf’s text editor.

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What is IVR?

Interactive Voice Response or IVR is an automated phone system technology that allows incoming callers to access information via a voice response system of pre-recorded messages without having to speak to an agent, as well as to use menu options via a touch-tone keypad selection or speech recognition to have their call routed to specific departments or specialists.

How can TTS help in automating IVR?

IVR systems can use TTS to generate voice prompts without having to rely on costly, time-consuming voice recordings, ultimately automating the messaging process.

In how many languages is voice over for IVR available?

Murf offers a range of 120+ voices in 20+ languages that call centers can use to create voiceovers for their IVR systems. This includes, but is not limited to, American English, British English, German, Italian, Spanish, French, Arabic, Hindi, Chinese, Japanese, and Indonesian. 

Delight your callers & customers with the best voiceover for your IVR System

Generally, during an IVR call, an automated, monotonous, robotic-sounding voice recording would interact with a customer, and in return, the customer would press corresponding buttons to navigate the system. Today, however, IVR systems have speech recognition and text to speech built-in, which fully automates outgoing messages and enables customers to talk directly to the system rather than push buttons. This saves time and effort, since taking time to record every potential response is arduous. 

In other words, TTS has been a popular choice when building voice applications like IVR because it accelerates time to production without having to record audio files with human voices. Using recorded files requires recording each message with a human voice, whereas TTS prompts with a professional voice can be dynamically generated from raw text.

Text to speech converter embedded in an interactive voice response system leverages neural network techniques to deliver a human-like, engaging, and personalized user experience. Businesses can, thus, enhance any customer self-service application with high-quality audio tailored to their brand. TTS also enables call centers to create natural-sounding speech in various languages and accents, thereby, catering to a global audience. 

How to create a Voice Over for IVR Online?

Creating IVR voice over typically involves a voice actor recording a set of voice prompts in a professional state-of-the-art recording studio. The recorded voice over is then modified and edited and finally compressed and normalized to produce IVR prompts, which are then integrated into the IVR system. Not only is the entire process time-consuming but also expensive.

TTS software eases this entire process and eliminates the need for a business to invest in expensive recording equipment and a recording studio while also saving them time and money spent on hiring a voice artist, editor, and recording the voiceover.  An AI-driven text-to-speech solution powered by industry-leading conversational AI enables a call center business to automate the entire process of repeating callers' input, and providing order status and account information, among other things. Moreover, with TTS, these IVR voiceover recordings can be optimized for exceptionally smooth playback over any phone system and delivered ready-to-use and in the required audio format. 

Furthermore, a professional-sounding voice adds naturalness and authenticity to an IVR-generated voice prompt, thereby improving customer experience.

Use Murf for Generating Life-like IVR Voiceovers

Designed to empower high-quality self-service applications, Murf text to speech enables users to create natural-sounding voice prompts using its 120+ realistic emotion-rich voices across 20+ languages. Does your message need to be casual and conversational, or authoritative and professional? Murf has got you covered. Customer service agencies can automate their IVR system’s responses without having to hire, brief, or record a voice talent. Use Murf to create realistic voice overs for IVR voice over, on-hold messages, and other voice-based applications that customers can connect with. 

What makes Murf unique is the fact that its IVR voices are available at affordable prices. Murf offers four different pricing plans for users: a free trial, a Basic plan, a Pro plan, and an Enterprise plan.

An Exclusive Range of Languages and Accents to Chose for your IVR

For organizations, especially contact centers, that serve customers globally, the challenge of communicating in a broad range of languages presents unique challenges. Many times, a multilingual IVR system is needed to route the callers to the right department. Deploying such a system with professionally recorded IVR voice prompts helps in propelling a business forward in a brand-affirming, culturally-nuance way. Doing this manually is arduous. 

However, with a text-to-speech platform like Murf and its simple turnkey features, it's a cakewalk to create voice prompts in numerous languages. Murf offers businesses the ability to create IVR voiceovers in 120+ languages across 20+ languages. This includes, but is not limited to, American English, British English, French, German, Italian, Spanish, Arabic, Hindi, Chinese, Japanese, Turkish, and Indonesian

Frequently Asked Questions


What is the IVR voice over service?

IVR voice over service involves creating engaging and clear voice responses for an interactive voice response system. This system utilizes integrated voice recognition and response software to interact with callers, providing a seamless and efficient experience. Conversational IVR voiceovers enhance customer communication, guiding users through IVR menu options and relaying essential information. An IVR voice over service ensures a professional and user-friendly IVR platform, optimizing the effectiveness of automated voice messages.

Can we automate IVR?

Yes, IVR systems can be automated using specialized software such as text to speech and voice recognition technology. These systems enable automated voice responses, enhancing customer interactions through conversational IVR capabilities.

How do I create an IVR recording?

Creating an IVR recording involves two main approaches: the traditional way of recording voiceovers and using AI/text to speech technology. In the traditional method, you begin by drafting a comprehensive script tailored to your brand's tone and audience. Next, you select a professional voice talent to record the prompts in a studio setting, ensuring high-quality audio. After recording, the files undergo editing and post-production before integration into the IVR system. On the other hand, text to speech offers an automated solution. You input your script into a TTS platform, customize parameters for voice style and tone, and generate audio files in minutes. These files are then seamlessly integrated into the IVR system. Another emerging method involves voice cloning technology, where AI algorithms replicate a specific voice, allowing for customized IVR recordings.

How do I navigate through the IVR menu?

To navigate through the IVR menu, listen attentively to the interactive voice responses. The system guides you through options using conversational prompts. Respond with voice commands or keypad inputs as directed. Your responses trigger the IVR to direct you to the appropriate service or information.

How do you write an IVR script?

Writing an IVR script requires careful planning and consideration of user experience. Start by identifying common customer inquiries and mapping out possible call flows. Keep the script concise, clear, and in line with your brand’s tone. Begin with a greeting and provide clear options for navigation. Use conversational language and avoid technical jargon to ensure accessibility for all callers. Incorporate natural pauses and transitions for a seamless experience. Test the script thoroughly to identify any potential issues and refine it as needed. Regularly update the script to reflect changes in products, services, or customer needs.

Why do we need IVR?

IVR is crucial for businesses as it automates customer interactions, reducing wait times and improving efficiency. By utilizing voice responses, IVR solutions facilitate seamless communication, enabling customers to navigate menus, access information, and resolve queries independently.

How many types of IVR are there?

There are primarily three types of IVR systems: basic, conversational, and advanced.

Basic IVR systems offer simple menu options and limited interaction. Conversational IVR systems use natural language processing to engage users in more fluid conversations.

Advanced IVR systems integrate with databases and customer information, providing personalized responses and streamlined experiences.

Does IVR use AI?

Yes, IVR systems can integrate AI technologies. AI-driven IVR platforms employ interactive voice recognition systems to interpret and respond to callers’ inquiries efficiently. IVR systems can use AI to streamline interactions, enhance customer experiences, and automate processes, optimizing efficiency across various industries.

What are the best IVR practices?

Implementing best IVR practices is crucial for enhancing customer experience and operational efficiency. Key strategies include adopting conversational IVR for natural interactions, featuring clear prompts and concise messages. Choose a dependable IVR application with integrated voice recognition to ensure accurate call routing. Craft IVR messages using professional voiceovers or AI technology to maintain clarity and professionalism. Regularly updating IVR self service options to reflect current services and offerings is essential for keeping customers informed. Test IVR systems rigorously to ensure accessibility and usability across diverse user demographics. Prioritize simplicity and effectiveness in design by minimizing menu options for quicker navigation. Finally, aim for seamless integration with other customer service channels to provide cohesive support experiences across all touchpoints.