AI Receptionist for small businesses - 24/7 Answering Service
Handle inbound calls, book appointments, and route leads with a voice that sounds human. Murf handles the setup, call flows, integrations, and optimization for you - so your team never misses a lead.
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For Businesses That Need Every Call Answered
Trusted by 1,000+ teams of all sizes across healthcare, finance, retail, real estate, customer support, and other industries.
40%
Reduction in
Cost-to-Serve
<800ms
Response
latency
30%
Increase
in CSAT scores
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Handle All Front Desk Calls, With Murf’s AI Receptionist
Appointment Booking
Let callers schedule, reschedule, or cancel appointments over the phone. Murf’s AI receptionist checks availability, captures details, confirms the booking, and sends confirmation via SMS, email or WhatsApp.
Call Routing
Route callers to the right person, team, branch, or department whenever human intervention is required. AI receptionists replace phone trees and IVR menus with natural conversations that get customers to the right place faster.
Lead Qualification
Our AI virtual receptionist asks the right intake questions, captures caller details, identifies buying intent, and sends qualified leads to your CRM or sales team with a clean call summary.
FAQ Handling
Answer frequently asked questions about pricing, hours, locations, services, policies, availability, and order status instantly. Address customer concerns round the clock.
24/7 Call Answering service
Small service businesses lose 30-40% of potential clients to missed calls. Our AI phone receptionist handles multiple calls simultaneously, addresses customer inquiries and captures leads 24/7.
Custom Analytics
We design intricate and hyper personalized call analytics ranging from overall call quality metrics to detailed query level analytics. Our AI agent logs every call, generates call summaries, and shares call recordings for review and compliance check.
AI Receptionist That Never Misses A Call
Integrates With Existing Systems
Connect Murf's AI receptionist with your CRM, calendar, existing phone system, ticketing tools, workflow automations, and preferred LLM. Our AI receptionist fits into your existing workflow instead of forcing a new one.
Natural Voice & Multilingual support
Choose from 200+ voices across 35+ languages or clone your own brand voice. Our AI receptionist understands and speaks regional accents and dialects like a real human receptionist.
Built to Scale
Whether you receive 10 or 10,000 calls during peak hours, we support high volumes with low latency, fallback flows, elastic capacity, and 99% uptime. Scale call volumes without scaling cost.
Edge Cases Handling
Custom orchestration ensures smooth edge case handling, context retention across multiple turns, and barge-in handling. Murf's AI assistant can transfer calls to a human agent, share call context, and help your team continue the conversation without starting over.
Purpose-built Receptionist
Get AI-native answering service tuned to your needs, not some VOIP platform who retrofitted AI onto an IVR. We build AI-first agents that match human call quality in real world performance.
End-to-End Setup
We will design call flows, customize scripts, configure routing, connect systems, test real call scenarios, and prepare your AI receptionist before launch.
Traditional Receptionists vs Murf
MURF AI VOICE AGENT
Enterprise-grade Security
Voice streams, transcripts, and call metadata are protected in transit and at rest, helping your team manage customer conversations securely.
Murf supports enterprise-grade access controls, audit trails, role-based permissions, and governance workflows for teams in regulated industries.
Customer conversations are handled with strict data governance. Murf does not use your customer data to train shared models.
Murf Integrations
