Conversational AI in Insurance: Answer Every Call, Boost Policy Renewals

Automate First Notice of Loss (FNOLs), claims, billings, renewals 24/7 at scale, without sacrificing the human touch.

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Why Choose AI Voice Agents for Your Insurance Business?

FNOL Intake by Conversational AI Agents

Guide callers through first notice of loss, handle customer inquiries, capture structured details, issue a claim reference, and escalate edge cases.

Billing & Payments

Provide details on due amount, due date, and status. When payment is requested, transfer to a secure, PCI‑compliant flow or a human agent.

Customer Onboarding & Policy Servicing

Confirm identity, summarize coverages, verify email IDs, process pre‑approved endorsements with read‑back approval, and log confirmations on a recorded line.

Claims Status & Updates

Conversational AI lets you authenticate the caller, fetch real‑time status, summarize next steps, and automate insurance claims processing.

Streamline Policy Underwriting

Automate data collection and ID verification with AI voice virtual assistants and accelerate the underwriting processes with quicker, more accurate information.

Renewal Conversation Management (Retention)

Enhance customer experience by handling renewal questions, clarifying premium changes, discussing options and scheduling licensed-agent appointments to reduce churn.

FNOL Intake by Conversational AI Agents

Guide callers through first notice of loss, handle customer inquiries, capture structured details, issue a claim reference, and escalate edge cases.

Customer Onboarding & Policy Servicing

Confirm identity, summarize coverages, verify email IDs, process pre‑approved endorsements with read‑back approval, and log confirmations on a recorded line.

Billing & Payments

Provide details on due amount, due date, and status. When payment is requested, transfer to a secure, PCI‑compliant flow or a human agent.

Claims Status & Updates

Conversational AI lets you authenticate the caller, fetch real‑time status, summarize next steps, and automate insurance claims processing.

Streamline Policy Underwriting

Automate data collection and ID verification with AI voice virtual assistants and accelerate the underwriting processes with quicker, more accurate information.

Renewal Conversation Management (Retention)

Enhance customer experience by handling renewal questions, clarifying premium changes, discussing options and scheduling licensed-agent appointments to reduce churn.

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AI Voice Agents that are driving results

30+

Calls per second

90%

Cheaper than human agents

50%

Faster FNOL processing Time

Smarter Calls, Automated Claims Processing with Murf’s Conversational AI Agents

Structured Claims Data Capture

The AI insurance agent asks guided, claim‑specific questions, validates required fields, performs read‑backs, and saves standardized records reducing manual rework and risk‑assessment gaps.

Natural & Multilingual Conversational AI for Insurance

Choose from 150+ realistic voices in 35+ languages, built to work smoothly for calls, streaming, and phone systems in the insurance sector.

Guided End‑to‑End Implementation

Designs compliant call flows, map integrations, configure escalation rules, and runs QA so your team launches confidently. Deploy voice agents today with our conversational AI solution.

Murf Real‑Time Streaming & Barge‑In

Murf’s low‑latency, streaming voices support natural interruptions and confirmations, keeping conversations quick and human‑like on the phone.

Conversational Flow That Feels Human

Unlike rigid IVRs, Murf enables true conversational turn-taking handling interruptions, clarifying intent mid-call, and adapting in real time so policyholders feel understood.

Insurance‑System Seamless Integrations

Connect to policy admin, claims, CRM, and contact center platforms to fetch data, post updates, and transfer with context.

Scale Insurance Service in Simple Steps

Build & Test

Import scripts, FAQs, design call flows, set up intents, and test latency & barge‑in with staging numbers.

Deploy

Point phone numbers, configure routing/fallback, and go live with guardrails and escalation to licensed staff.

Observe & Improve

Review transcripts, A/B flows, refine prompts, and expand to new lines (auto, property, life, health).

Murf’s AI Voice Agents are better than Traditional Chat Solutions

Traditional Chat Solutions

Business hours only; voicemails after closing.

One call per agent; long holds at peak.

Queue-dependent; Slow pick-up time to respond.

High phone time; advisors pulled into routine tasks.

Manual notes; inconsistent CRM entries.

Murf AI Voice Agents

24/7 coverage; answers every inbound call.

Handles many calls simultaneously; no call hold during spikes.

Instant pickup; 80% calls answered without queuing.

~9% lower handle time; ~14% higher issue resolution with AI Agents.

Auto transcripts and structured, searchable CRM logging.

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Enterprise-grade Security Guaranteed

Our robust infrastructure meets and exceeds enterprise-level security and compliance requirements, ensuring your peace of mind.

Compliance & Certifications

Murf holds SOC 2 Type II and ISO-27001 certifications, demonstrating rigorous external audits of controls for confidentiality, integrity, and availability.

Encryption, Access Control & Data Residency

All data is encrypted at rest and in transit (AES-256, TLS 1.2+), access is role-based with strict isolation per customer, and data-processing & backups are housed with AWS in the US-East-2 region.

Robust Audits, Logs & Safety Measures

Murf maintains detailed audit logs, least-privilege identity management, regular security reviews, and automated compliance workflows; AI interactions escalate any regulated or ambiguous claims for licensed agent oversight.

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