Conversational AI for Car Dealerships: Turn Every Call Into a Revenue Opportunity

Turn calls into booked appointments and qualified leads - delivering higher coverage, less workload, and quicker customer service with Murf’s AI platform for the automotive industry.

Pfizer
Cisco
Splunk
Glencore
vmware
Honeywell
Pfizer
Cisco
Splunk
Glencore
vmware
Honeywell
Pfizer
Cisco
Splunk
Glencore
vmware
Honeywell
Pfizer
Cisco
Splunk
Glencore
vmware
Honeywell

How AI Voice Agents Transform Your Car/Auto Dealership

Service Appointment Scheduling

Book new, reschedule, or cancel appointments. Map concerns to operational codes, confirm times, and send SMS confirmations.

Repair Order & Status Updates

Proactive notifications and instant RO answers reduce status calls and increase customer satisfaction.

Full-time AI receptionist

Answer every call, handle customer queries, schedule appointments and more with conversational AI for dealerships.

Parts & Accessories Inquiries

Capture VIN/part details, create tickets, and route to parts with complete caller context.

Lead Qualification & Test-Drive Booking

Qualify budget/timeline/trade-in, book test-drives, make follow up calls, and push transcripts to CRM.

Recall & Campaign Outreach

Identify open recalls, run compliant outreach, and drive bookings - hands-free.

Service Appointment Scheduling

Book new, reschedule, or cancel appointments. Map concerns to operational codes, confirm times, and send SMS confirmations.

Full-time AI receptionist

Answer every call, handle customer queries, schedule appointments and more with conversational AI for dealerships.

Repair Order & Status Updates

Proactive notifications and instant RO answers reduce status calls and increase customer satisfaction.

Parts & Accessories Inquiries

Capture VIN/part details, create tickets, and route to parts with complete caller context.

Lead Qualification & Test-Drive Booking

Qualify budget/timeline/trade-in, book test-drives, make follow up calls, and push transcripts to CRM.

Recall & Campaign Outreach

Identify open recalls, run compliant outreach, and drive bookings - hands-free.

Trusted by leading dealer groups

24/7

Call Coverage

30-40

Saved staff hours every week

2 Minutes

From answer to booking confirmation

Why Murf AI Voice Agents for Automotive Dealerships?

Guided End-to-End Implementation

Configure flows, connect systems, and train the model on dealership-specific intents during onboarding.

Natural, Multilingual Voices

150+ lifelike voices across 35+ languages; streaming/WebSockets and telephony‑ready audio.

Peak Call Coverage (no missed moments)

24/7 after-hours and overflow handling; simultaneous calls with no hold music.

Staff Time Savings

Save 30–40 staff hours each week, freeing your team to focus on complex cases and higher-value customer interactions.

Consistent & Real-Time Conversations

Murf’s AI voice agents respond instantly with natural, multilingual voices. Powered by low-latency streaming and telephony-ready formats, they deliver the same reliable experience everytime.

Lower Cost per Resolution

Typical deployments show 60–80% savings per booked appointment vs. human-only staffing.

Book More Appointments in 3 Steps

Build & Test

Map lines, hours, op codes, promos, and routing; connect DMS, CRM, scheduler and simulate real call recordings until quality targets are met.

Deploy

Go live on service and main lines, then add parts, sales, and after-hours overflows; turn on SMS confirmations.

Observe & Improve

Weekly reviews refine prompts, intents, and routing; analytics feed into your BI to tune staffing and campaigns.

What Customers Experience: Humans vs. Murf AI Voice Agents

Traditional (human-only)

Business hours only; voicemails after closing.
One call per agent; long holds.
Queue dependent; slower during daily rush.
High phone time; constant interruptions for advisors.
Manual notes; inconsistent entries in CRM.

Murf AI Voice Agents

24/7 coverage; answers every inbound call.
Handles simultaneous calls; no call holds.
Books in two minutes or less.
Saves 30–40 hours weekly per store.
Auto transcripts, structured, searchable CRM logging.

Enterprise-grade Security Guaranteed

Our robust infrastructure meets and exceeds enterprise-level security and compliance requirements, ensuring your peace of mind.

Hosting & Architecture

Multi-tenant SaaS on AWS (US-East-2)

Encryption

AES-256 at rest, TLS 1.2+ in transit

Compliance

SOC 2 Type II, ISO 27001, ISO 42001, GDPR/CCPA

Rated 4.7/5 on G2 (1000+ reviews)
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Frequently Asked Questions

Do we still need a BDC?

Yes. Your team handles exceptions and higher-value calls; the agent handles repetitive volume and after-hours.

Can it use our scheduler and CRM?

Yes. Connect to leading schedulers (e.g., Xtime) and CRMs (e.g., VinSolutions, DealerSocket).

Will the voice sound natural?

Yes, via Murf's conversational AI: 150+ voices, 35+ languages and multiple styles.

How fast are calls answered?

Immediate pickup; bookings typically complete in under two minutes

What happens if the agent gets stuck?

Warm transfer to the right line with full context; transcripts post to CRM.

Can we analyze performance by rooftop?

Yes. Export data to GA4/Looker/Tableau/Power BI for dashboards.