Conversational AI for Customer Service: Faster Resolutions, Higher CSAT
Deploy conversational AI for customer service across multiple languages that reliably answers every call, accelerates resolutions, and lowers cost per case without sacrificing control, compliance, or customer satisfaction.
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How AI Voice Agents Transform Customer Services
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Measurable Impact: Faster, Cheaper, Smarter
10-20x
More concurrent calls
50-80%
Lower cost per resolution
10-20x
Faster First-Time-Response
Why Choose Murf's AI Voice Agents?
Natural & Multilingual Voices
Choose from 150+ realistic voices in 35+ languages, built to work smoothly for calls, streaming, and phone systems.
Lower Cost per Resolution
Automate routine calls and pay by usage, reducing labor costs while preserving human expertise for complex issues.
Fast & Natural Conversational Flow
Streaming TTS and handling interruptions keeps dialogue fluidity; sub‑second responses feel human and reduce drop‑offs.
Guided End‑to‑End Implementation
We co‑design call flows, launch a pilot, review weekly QA, and iterate toward measurable cost and speed targets.
Observable and Safe
Dashboards, auto‑QA, voice activity detection, guardrails, and policy rules help ensure brand safety and compliance.
Works with Your Stack
Integrates with telephony, CRM, ticketing, and payments; keep agents for edge cases with warm transfers and full context.
Deploy Voice Agents for your CX team in simple steps
Build & Test
Connect your knowledge, import FAQs, design voice flows, and simulate real calls. Set targets for response time and resolution.
Deploy
Launch by queue or region. Keep humans on complex cases with warm transfers and context passed automatically.
Observe & Improve
Track resolution rate, recontact rate, and cost per resolution. Review transcripts, auto‑labels, and ship weekly improvements.
Enterprise-grade Security Guaranteed
Our robust infrastructure meets and exceeds enterprise-level security and compliance requirements, ensuring your peace of mind.
Security
SSO/SAML, role‑based access, IP allow‑listing, and PII redaction controls
Reliability
Redundant telephony, autoscaling speech/LLM services, high‑availability targets
Compliance support
PCI via scoped handoff; HIPAA/industry policies via customer controls
Frequently Asked Questions
What is conversational AI for customer service?
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A conversational AI voice agent that answers phones, resolves routine requests, and escalates complex cases to people.
How fast does an AI voice bot respond?
About ~1 second to first audio with streaming STT→LLM→TTS and proper turn detection.
Can conversational AI customer support reduce costs?
Yes. Live calls average ~$7.16 each; automating common requests reduces that unit cost materially.
Will automation hurt customer satisfaction?
Done right, it improves customer experience with instant answers, natural barge‑in, and smooth handoffs to human agents.
What integrations are supported for customer service?
Telephony (CCaaS), CRM/case, ticketing, payments, and IAM; we fit into existing workflows without replatforming.
How do you keep our brand and policies safe?
Guardrails, auto‑QA, and voice activity detection enforce tone and policy; humans review tricky cases.
