Conversational AI for HR: Faster Support for Your Employees
Answer PTO and leave, benefits and payroll questions, policy FAQs, onboarding check-ins, employee data changes, and case status - by phone, in seconds, 24/7 - with a natural-sounding AI voice agent.
.svg)
.svg)
.svg)
.svg)
.svg)
.svg)
How Murf’s Conversational AI Can Help Your HR Teams
Measurable Impact: Faster, Cheaper, Smarter
10x
More Calls Daily
60%
Lower cost per interaction
1-2s
Turn Latency
Why HR Teams Choose Murf Voice Agents
Natural Voices That Employees Understand
200+ voices across 35+ languages for clear, human-like phone conversations with global teams.
Guided end-to-end implementation
We co-design call flows, intents, and pronunciations; run pilot lines; and tune for HR accuracy before scaling. Handle complex HR tasks with guided support from Murf.
Policy-accurate answers for HR essentials
Prebuilt voice flows for benefits, payroll, PTO, and policy deliver consistent, compliant responses every time. Murf’s text to speech model delivers a 99.38% pronunciation accuracy.
Secure identity & consent over the phone
Knowledge-based checks and one-time codes to protect sensitive HR data before disclosing anything.
Pronunciation Precision & Brand Voice Control
Murf’s custom pronunciation library ensures health plans, insurance add-ons, and spending account information are said accurately.
Proactive voice nudges to drive completion
Outbound calls for onboarding, open enrollment, and document collection reduce drop-offs and help hit deadlines.
How It Works
Build & Test
Design call flows, choose a Murf voice, map HR intents/entities, and dry-run real phone calls to catch edge cases early.
Deploy
Turn on phone lines, set verification and consent rules, and go live for a targeted set of HR tasks.
Observe & Improve
Track containment, speed of answer, and transfer rates; refine prompts, pronunciations, and policies for continuous gains.
Trust & Security
Our robust infrastructure meets and exceeds enterprise-level security and compliance requirements, ensuring your peace of mind.
Security
Encrypted in transit (TLS 1.2) and US data residency (AWS us-east-2) with documented storage and backup practices.
Reliability
Data-minimizing API posture with encryption and retention controls aligned to GDPR/CCPA expectations.
Compliance support
Operational reliability with documented security processes and formal cryptography policy.
Frequently Asked Questions
Is this truly voice-first, not chat?
.svg)
Yes. The agent is designed for phone calls: barge-in, confirmations, read-backs, and voicemail fallback.
What HR tasks are best to start with?
Benefits & payroll questions, PTO and leave, high-volume policy FAQs, and ticket status — they deliver fast ROI. HR operations can also craft contextually relevant responses using conversational AI so that staff can focus more on employee satisfaction goals.
Will this replace HR staff in the hiring process?
No. It removes repetitive tasks so your HRBPs and specialists focus on sensitive, strategic work. (Automation often cuts admin load substantially.) AI agents empower the human resources team so that HR productivity and HR service costs are eased.
How fast are responses?
Near-instant pickup with ~1–2s voice turns, so employees get answers without waiting. You can generate relevant responses during the hiring process through natural language understanding. Generic responses about payroll details, application process and employee requests are automated.
What languages are supported?
150+ voices in 35+ languages for global teams and regional accents. HR operations and employee engagement are managed through this selection.
How do we measure success?
We track containment, AHT, first-call resolution, transfer rate, and time-to-answer — tied to business SLAs. HR systems can also use Murf's AI Voice Agents in scheduling interviews, automate routine tasks and aid in the recruitment process.
