Conversational AI Hotels: Improved Guest Services & Staff Operational efficiency
Confirm reservations, resolve in-stay requests and capture upsells with Conversational AI Agents for hotels - to enhance guest experiences in the hospitality industry.
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Hotel Operations That Your AI Voice Agent Handles
Measurable Impact: Faster, Cheaper, Smarter
50%
More Calls Handled
30-50%
Lower Costs Per Handled Call
40%
Increase in Front-Desk Call Pickups
Why Hospitality Industry Chooses Murf's Conversational AI
On-Brand Multilingual Delivery
Choose from 200+ voices across 35 languages with voice styles (conversational, promo, luxury, etc.) for brand-true delivery. Perfect for your international guests.
Answer Instantly at any volume
Murf's low-latency streaming & WebSockets ensure that your guests are greeted immediately, turn-taking is natural, even at peak hours.
Precise Speech & Pronunciation Controls
With Murf's 99.38% pronunciation accuracy, custom styles and customizability, improve first-call resolution and reduce handle time for hotels with clear, concise guest communications.
Guided end-to-end rollout
We align scripts, intents, and handoffs with your PMS/CRM and standard operating procedures - minimizing on-property change-management. We're with you every step of the way.
Natural & Smooth Human Agent Handover
Murf’s AI voice agents cleverly connect an ongoing guest conversation with a member of the hotel staff if a particular query is not solved, ensuring a good hotel experience for guests.
Scales with demand
Reserved capacity for spikes - up to 2,000 concurrent streams on enterprise plans—keeps service levels steady during peaks.
Deploy Voice Agents for your CX team in simple steps
Build & Test
Choose a voice, define intents and guardrails, simulate real guest dialogues, and tune styles for brand tone.
Deploy
Connect to PMS/CRS/CRM/ticketing via APIs or webhooks, set coverage rules (after-hours, overflow, seasonal), and gate human handoffs.
Observe & Improve
Review transcripts and outcomes, A/B prompts and flows, and expand coverage as deflection and CSAT targets are met.
Trust & Security
Our robust infrastructure meets and exceeds enterprise-level security and compliance requirements, ensuring your peace of mind.
Certified & verified
SOC 2 Type II, ISO 27001/42001, and Data Privacy Framework attestation.
Data controls for guest privacy
Guest privacy ensured with Encryption in transit/at rest, least-privilege access, and strict no-training use of your content.
Enterprise scalability
Reserved capacity and rate limits for seasonal peaks; dedicated CSM and 24×7 support.
Frequently Asked Questions
How quickly can we go live?
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Most teams pilot in weeks by starting with two or three high-volume intents, then expanding. However, it depends on each use case. Please contact our sales team for more information.
What is AI for hospitality? Will AI powered conversations match my brand?
AI for hospitality enhances communication channels for guest services in a competitive market. Yes - select a voice, apply speaking styles, and tune prosody for branded delivery. Hotel staff implementing conversational AI for their communication channels
Can it interrupt and adapt mid-sentence?
Our streaming/WebSocket setup supports responsive, low-latency speech ideal for barge-in designs.
What languages do you support?
Murf's Conversational AI Hotels offers 35+ languages and 200+ voices, including multi-native capabilities for consistent accents. Perfect hotel communication for your international guests.
Is guest data used to train models?
No. We maintain a no-training covenant and keep your data scoped to your tenancy.
How does this reduce costs?
By resolving routine requests instantly and deflecting them from staff, below the $2.70–$5.60 human baseline. No more lost customers - Murf's AI solution help in reducing operational costs for the hospitality sector.
