Conversational AI Ecommerce : Resolve Customer Inquiries & Reduce Support Team Dependency
Automate order status, returns, and FAQs with natural-sounding AI voice agents. Faster answers, lower costs, 24/7 coverage.
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Everyday Ecommerce Conversations Your AI Agent Can Handle
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Measurable Impact: Faster, Cheaper, Smarter
50%
More Service Transactions
50-70%
Cheaper than phone flows
60%
Reduction in Resolution Time
Why Choose Murf for Ecommerce Voice Agents
Checkout & Cart-Rescue Flows
Smart prompts help customers add to cart, apply offers, and complete checkout - lifting conversions and Average Order Value (AOV).
Hands-on Deployment Support
Murf's team will stay hands-on through every stage - defining intent, testing flows and integrating your systems for a smooth voice agent launch.
Natural Voices: 45+ Languages, 200+ Voices
Murf’s MultiNative technology ensures that the authentic pronunciation across languages is preserved and matches your brand voice globally, enhancing customer conversations.
Real-time Streaming
Experience low-latency, steaming audio so that speech is played as it's generated - making your customer conversations smooth and natural.
Natural Turn-Taking Experience
Allow customers to speak naturally to an AI voice agent without being interrupted. Provide improved customer service with natural speech continuity and personalized experiences, than conversational AI chatbots.
24/7 Scalability & Performance
Handle several concurrent calls during peak hours or national holidays such as Black Friday without additional downtime or staff. Scale automatically to meet real-time demand.
How It Works
Build & Test
Define intents for checkout, reorder, WISMO, returns; connect storefront/OMS (Order Management System), shipping, and payments; test speed and responsiveness.
Deploy
Go live over PSTN (Public Switched Telephone Network)/SIP (Session Initiation Protocol), in-app voice, and smart speakers; enable human handoff with transcript and action context.
Observe & Improve
Track throughput, cost per interaction, ART (Average Resolution Time), and CSAT (Customer Satisfaction); refine scripts and dialogs based on seasonality and results.
Trust & Security
Our robust infrastructure meets and exceeds enterprise-level security and compliance requirements, ensuring your peace of mind.
PCI-Aware Voice Payments
Use DTMF (Dual-Tone Multi-Frequency) masking and redaction during capture to reduce exposure.
SOC 2 Type II & GDPR
Enterprise controls, encryption, and privacy posture suitable for global brands.
Model & Content Controls
MultiNative voices, pronunciation tools, and API features for safe, brand-faithful speech generation.
Frequently Asked Questions
Is this different from an AI chatbot?
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Yes - this is a voice calling agent optimized for latency, barge-in, and compliance, not a text bot. Consider this as voice assistants that capture customer preferences and guides users in their purchasing process when shopping online.
Can it actually reduce handle/resolution time?
Yes. Ecommerce businesses can provide personalized support in customer interactions where a 60% faster resolution can be achieved when compared to human agents.
How much of customer interactions can I automate?
Conversational commerce tools that uses voice assistants can provide 50%+ automation on common transactions in a customer journey such as Where Is My Order flows. It can also provide e commerce businesses with better customer satisfaction in their shopping journey.
Can Conversational AI help me scale during holidays or promotions?
Yes. Automation absorbs spikes. With concurrent calls to handle all Customer interactions, Ai powered voice assistants such as Murf can provide instant support for all online stores for an e commerce business.
Does it support multiple languages and brand tone?
Murf offers 200+ voices across 35+ languages with styles to match your brand, providing a great customer experience through conversational commerce.
How do we minimize latency for natural turn-taking?
Use Murf’s streaming/WebSocket endpoints to reduce TTFB (Time To First Byte). Using Generative AI (artificial intelligence), reduce operational costs for your e commerce brand with Murf.
Use Murf’s streaming/WebSocket endpoints to reduce TTFB (Time To First Byte). Using Generative AI (artificial intelligence), reduce operational costs for your e commerce brand with Murf.
