How Vertiv Improved Learner Engagement By Delivering Training In 14+ Languages With Murf

Vertiv designs, builds and services mission-critical technologies that enable vital applications for data centers, communication networks, and commercial and industrial environments.

About Vertiv

Industry

Digital Infrastructure, Data Center Solutions

Headquarters

Columbus, Ohio, United States

Company Size

27,000+ Employees

Geographic Presence

40+ Countries

Primary Offering

Digital infrastructure solutions including racks, power PDUs, AC/DC power, chillers, HVAC solutions

Business Challenge

Delivering consistent, engaging technical training content across 40+ countries while maintaining brand voice and engagement for both employees and customers.

95% reduction in translation time: from 4-6 weeks to 3-5 hours

Expanded training delivery to 14+ languages in 40+ countries

Higher course completion rates across 40+ regions

The Change Maker

Thomas Nguyen

Curriculum Designer at Vertiv

As a Curriculum Designer at Vertiv, Thomas Nguyen and his team at the Vertiv Academy create training materials focused on liquid cooling solutions - a critical need as AI drives up server heat densities. With 20 years of content creation experience, Thomas leads the development of training programs from basics to advanced levels, making technical content engaging and accessible for Vertiv's sales teams, service engineers, and customers worldwide.

Challenge

Decentralized Content Creation

Each regional office independently created and delivered its own training materials, leading to inconsistent messaging and varying quality standards.

"Each region provided a different flavor, touch, technology."

- Thomas Nguyen

Time-Intensive Translations

Translating content for 14+ languages was a significant bottleneck. The process took 4-6 weeks per translation, requiring multiple vendors for content translation, and reviews.

Engagement And Learning Effectivenes

Creating engaging content for technical topics posed a unique challenge. Different audiences - from sales teams to service engineers - needed varying levels of technical depth. Despite developing tiered content approaches, maintaining engagement remained difficult.

"If they are just sitting and reading it, that doesn't really help them. It doesn't commit to long-term memory."

- Thomas Nguyen

Growing Scale and Complexity

As AI technologies drove up server heat densities, the demand for cooling solutions training increased. Vertiv needed to quickly update and distribute content across regions while managing both in-person boot camps and e-learning programs.

Solution

Murf Centralizes Training Delivery

With Murf's unified platform, Vertiv creates training content centrally at headquarters and delivers it consistently across regions. The team can create content, add translations, and include voiceovers all in one place, eliminating the need for different regional versions.

AI Translation Reduces Timeline From Weeks To Hours

Murf's intelligent translation engine transformed the localization process. Beyond the reduction in time, the quality of translations stood out, particularly in handling technical terminology and industry acronyms.

“What really impressed me was how intelligently Murf captured translations. Even with acronyms like PPE, Murf knew how to translate them correctly in Spanish and French. It's been a very top-notch translation program.”

- Thomas Nguyen

Natural Voice Technology Enhances Learning Experience

Murf's customizable voice options revolutionized content delivery. Thomas could now tailor course sections with different tones - academic or promotional - while adjusting speed and emphasis as needed. During an open house demonstration, the authentic translations and voice quality, particularly in a side-by-side comparison of English and Italian versions, impressed both employees and stakeholders.

Shared Resources Enable Global Teamwork

The platform's collaborative features, particularly shared glossaries for industry terminology, transformed team dynamics. The ability to share resources across teams eliminated duplicate work and ensured consistency.

"I really love the ability to create different glossaries for our industry terminology and acronyms. Creating a team glossary means if I build it once, other team members can share the same resource without having to recreate it. That's been great."

- Thomas Nguyen

The Murf Difference For Thomas

Thomas Nguyen

Curriculum Designer at Vertiv

Voice actors that sound amazingly natural and engaging

Translations that capture how people actually speak, not just word-for-word

Shared glossaries that let global teams use resources without recreating them

Service that extends beyond the sale, with responsive support and creative solutions

"You don't just get excellent technology - you get a partner that goes above and beyond. Service doesn't end with the sale, which is rare to find today. From their responsive support to their creative solutions, working with Murf feels like having a thoughtful teammate who's always there when you need them."

- Thomas Nguyen

Impact

Speed to Market

The most dramatic impact has been in translation efficiency. What previously required outsourcing to language groups and waiting 4-6 weeks now takes just 3-5 hours in-house.

Global Learning Success

Making content available in native languages has transformed regional engagement. Dashboard metrics confirm higher course completion rates and certification achievements, particularly in non-English speaking regions.

Beyond Training Impact

Murf has become a catalyst for broader conversations about AI's role in learning development. The ability to create, translate, and update content in-house has not only reduced costs but has made global collaboration seamless.