Frequently Asked Questions
If you're new to Murf or looking for answers to your queries
My payment isn’t going through, please help!
How to add/update my company details to my invoice?
To add/update company details to your invoice, follow these quick steps: Note: Modifying an invoice will not be reflected if the invoice has already been downloaded. The updated changes will only be reflected in the subsequent billing cycle. If you need to change your billing address for a current invoice, please do not hesitate to contact us at firstname.lastname@example.org. Our team will be happy to assist you.
How to invite team members to my account?
Depending on the access you have, you can manually invite your team members to a workspace, folder or project to collaborate, share & receive feedback effortlessly. Read more about types of roles & permissions. There are 3 ways to invite/add team members Invite from Studio Home Invite by sharing a folder Invite from Workspace settings
How do I delete my account?
Delete Account Once the "Delete My Account" button is clicked, you'll receive a pop-up prompting to confirm. Upon confirmation, your account will be added to the terminated list. Please reach out via email or chat if you want the account to be taken off the list. Note that this action is irreversible, and we will not able to recover your saved work. You will loose access to: All your Projects, Media Files, Downloads, and Active Subscription Plan
Can I link another email account to my current/paid account?
How do I reset my password?
My email verification has failed/ I have not yet received the email verification link.
If you encounter difficulties receiving the verification email, there may be a few reasons for this: 1. Spam folder: It's possible that the email may have been flagged as spam by your email service provider or company firewall. To ensure future emails from Murf AI are not sent to your spam folder, please check your spam folder and move the email to your primary inbox. 2. Incorrect Email ID: If you've entered an incorrect email ID during the sign-up process, you will not receive the verification…