How does adding or removing users affect billing?

Editor seats (incl. admin seats) are billed as per Pricing Plans. Viewers are free of cost and are not billed. You can add unlimited viewers to your workspace. Adding an Editor Seat : If you are on a paid plan, you can seats by going to pricing page or from Add seats button that shows up when you invite an editor. When you add an editor seat, we'll charge you a pro-rated amount equivalent to Per seat price x time (no. of days) remaining in the billing period. We…

Why can I not download after purchasing a plan? 

There are a couple of reasons for downloads to be blocked after purchasing a paid one: If you have just purchased a plan and cannot download your project, kindly refresh the page, as it can take a couple of moments for the plan to reflect in your account. Kindly check if the voice used is a Pro or Basic voice. Pro voices can only be accessed with a Pro plan. Head to the Voices menu and enable the "Hide Pro Voices toggle." You…

How do I change my payment method?

Head to My Account > Workspace Settings Billing and Payments > Update Billing Details (Redirect to Stripe) Payment Method > 3 dots menu Or Add apyment method Click here to learn more. 

My payment isn’t going through, please help!

Go to Workspace Settings > Billing & Payments > Update Billing Details > Delete your payment method and update the same once again. If you are still having trouble making the payment, you could chat with us on Murf live support or write to us at

How to add/update my company details to my invoice?

To add/update company details to your invoice, follow these quick steps: Note: Modifying an invoice will not be reflected if the invoice has already been downloaded. The updated changes will only be reflected in the subsequent billing cycle. If you need to change your billing address for a current invoice, please do not hesitate to contact us at Our team will be happy to assist you.

What are the available payment options?

All plans - Accept Visa, MasterCard, American Express, Discover, and JCB payments. Bank transfers, direct wire transfers, ACH transfers, etc.- These are only available for Enterprise plans. Paypal - Unfortunately, we don't have a PayPal payment option supported on our website currently, but we have a reliable gateway, Stripe, which supports most kinds of cards. You could try that and let us know if you face any issues. Indian Users: Credit Card: Accepted for all Subscription plans. Debit Card: Not accepted