Frequently Asked Questions
If you're new to Murf or looking for answers to your queries
What happens when a team member leaves?
Who can add/remove team members in an Enterprise account?
How does the Enterprise plan work?
Each enterprise account will have an ‘Admin’ account that will have complete control over all projects and users. The voice-over generation time allotted to each Enterprise subscription is calculated from a central pool and all the features would be accessible to the team. All projects are visible to the ’Admin’ account by default and ‘read’/ ‘edit’ access on projects by other users can be set by the admin.
Do you offer any discounts?
Yes, we offer a 20% discount on subscriptions for students, educational institutions and not for profit organizations. If you are a student, you can send a copy of your valid Student ID card to community@murf.ai Educational institutions and non--profit organizations can sign up using this link: https://murf.ai/educators-and-non-profits
Can I downgrade my plan?
There is no downgrade option at the moment. You will have to cancel your current plan at the end of the month and then can reapply for the desired plan. Please note that refunds will not be eligible for downgrades if the account has already been used. All previous projects and voices will stay intact. If you have bought your plan in the last 24 hours and not started using your account yet, you can write to us with a downgrade request…
Can I cancel a subscription anytime?
Yes, the subscription can be canceled at any point by following the steps given below: Once the subscription has been canceled, no further transactions will be made on your account. Your voice generation minutes, download access, and premium features will be available to use only until the end of your current billing cycle.
Do the minutes carry over from my previous subscription?
I forgot to cancel my subscription, will I get a refund?
What is your refund policy?
Payments made against Subscription plans that have been bought more than 24 hours ago or have used been used for more than 10 mins of text to voice generation would not be eligible for a refund. If you have just paid for a subscription plan and would like to cancel it please write to us with a refund request at support@murf.ai within 24 hours and make sure your account usage is less than 10 mins of voice generation time.
My payment isn’t going through, please help!
How to add/update my company details to my invoice?
What are the available payment options?
All plans - Accept Visa, MasterCard, American Express, Discover, and JCB payments. Bank transfers, direct wire transfers, ACH transfers, etc.- These are only available for Enterprise Yearly plans. Paypal - Unfortunately, we don't have a PayPal payment option supported on our website currently, but we have a reliable gateway, Stripe, which supports most kinds of cards. You could try that and let us know if you face any issues. Indian Users: Credit Card: Accepted for all Subscription plans. Debit Card: Not accepted
How to invite team members to my account?
How do I delete my account?
Can I link another email account to my current/paid account?
How do I reset my password?
You will find a ‘Reset Password’ option in the Login popup. If you are currently logged in, use the logout option in the dropdown menu on the top right side of the page. Then click on Studio icon -> You'd find a ‘Reset Password’ option at the bottom left hand side of the popup. Click on “Profile settings” right next to your profile on the “My Account” page Here you can: Change your subscription preferences Reset password Reset email address Delete acocunt