Frequently Asked Questions

The ‘Admin’ account holder can remove a team member unilaterally. However, when a team member leaves, the admin will retain access to their projects. These can also be later shared with other team members for future editing.

The ‘Admin’ account holder can add or remove users under the ‘My Account’ section. Team members will not be able to invite or remove other team members.

Each enterprise account will have an ‘Admin’ account that will have complete control over all projects and users. The voice-over generation time allotted to each Enterprise subscription is calculated from a central pool and all the features would be accessible to the team. All projects are visible to the ’Admin’ account by default and ‘read’/ ‘edit’ access on projects by other users can be set by the admin.

Yes, we offer a 20% discount on subscriptions for students, educational institutions and not for profit organizations. If you are a student, you can send a copy of your valid Student ID card to community@murf.ai Educational institutions and non--profit organizations can sign up using this link: https://murf.ai/educators-and-non-profits

There is no downgrade option at the moment. You will have to cancel your current plan at the end of the month and then can reapply for the desired plan. Please note that refunds will not be eligible for downgrades if the account has already been used. All previous projects and voices will stay intact. If you have bought your plan in the last 24 hours and not started using your account yet, you can write to us with a downgrade request…

Yes, the subscription can be canceled at any point by following the steps given below: Once the subscription has been canceled, no further transactions will be made on your account. Your voice generation minutes, download access, and premium features will be available to use only until the end of your current billing cycle.

Monthly plan: No, you will have access to your minutes and premium features only till the end of your current billing cycle of 30 days. Yearly plans: Yes, the minutes carry over from one month to another and you will have access to your premium features till the end of the billing cycle of a year.

Sure, no problem, as long as your plan is within our refund policy terms, you can reahc out to us on chat or at support@murf.ai and we'll process the refund within 1-3 business days. Please do not use the account in this time, as refunds against used accounts will not be eligible.

Payments made against Subscription plans that have been bought more than 24 hours ago or have used been used for more than 10 mins of text to voice generation would not be eligible for a refund. If you have just paid for a subscription plan and would like to cancel it please write to us with a refund request at support@murf.ai within 24 hours and make sure your account usage is less than 10 mins of voice generation time.

Go to 'My Account' -> 'Manage Subscription' -> Delete your payment method and update the same once again. If you are still having trouble making the payment, you could chat with us on Murf live support or write to us at support@murf.ai

To add/update company details to your invoice, follow these quick steps:

All plans - Accept Visa, MasterCard, American Express, Discover, and JCB payments. Bank transfers, direct wire transfers, ACH transfers, etc.- These are only available for Enterprise Yearly plans. Paypal - Unfortunately, we don't have a PayPal payment option supported on our website currently, but we have a reliable gateway, Stripe, which supports most kinds of cards. You could try that and let us know if you face any issues. Indian Users: Credit Card: Accepted for all Subscription plans. Debit Card: Not accepted

Head to the ‘My Account' page. On the left-hand side, there will be an option to invite a user. Enter a team member's email address, and they will receive an invitation link to their email ID. Once they accept it, they will be added to your team.

Delete Account Once the "Delete My Account" button is clicked, you'll receive a pop-up prompting to confirm. Upon confirmation, your account will be added to the terminated list. Please reach out via email or chat if you want the account to be taken off the list.

Yes, you can add additional users to your plan directly from the pricing page. Here are the team size limits for each plan: Basic: 1 - 10 users Pro: 1- 10 users Enterprise: 5 - 25+ users

You will find a ‘Reset Password’ option in the Login popup. If you are currently logged in, use the logout option in the dropdown menu on the top right side of the page. Then click on Studio icon -> You'd find a ‘Reset Password’ option at the bottom left hand side of the popup. Click on “Profile settings” right next to your profile on the “My Account” page Here you can: Change your subscription preferences Reset password Reset email address Delete acocunt