What payment methods do you accept for Enterprise plans?

For our Enterprise accounts, we offer the choice to pay using a credit card or bank transfer as per your convenience. Please write to our sales team at enterprise@murf.ai for more detailed information on offline bank transfers.

Do you offer any discounts?

Yes, we offer a 20% discount on subscriptions for students, educational institutions and not for profit organizations. If you are a student, you can send a copy of your valid Student ID card to community@murf.ai Educational institutions and non--profit organizations can sign up using this link: https://murf.ai/educators-and-non-profits

How to add more VGT(Voice Generation Time)?

To add more voice generation time to your account, here are a few options: If you just need a few more minutes to test out the tool before you buy, you can reach out to us on Murf live chat support or email us at support@murf.ai

Can I downgrade my plan?

There is no downgrade option at the moment. You will have to cancel your current plan at the end of the month and then can reapply for the desired plan. Please note that refunds will not be eligible for downgrades if the account has already been used. All previous projects and voices will stay intact. If you have bought your plan in the last 24 hours and not started using your account yet, you can write to us with a downgrade request…

Can I cancel a subscription anytime?

Yes, absolutely. If you want to cancel your plan, simply go to 'Manage Billing' under your profile and cancel. This will ensure that any future payments would not be deducted. If you cancel, you will continue to have access to all the premium features until the end of your current billing cycle.

Do the minutes carry over from my previous subscription?

Monthly plan: No, you will have access to your minutes and premium features only till the end of your current billing cycle of 30 days. Yearly plans: Yes, the minutes carry over from one month to another and you will have access to your premium features till the end of the billing cycle of a year. One time plan: Minutes bought through the Onetime plan are called additional minutes. These have no expiry date, even when bought with a subscription.

Can I upgrade my subscriptions?

Yes, you can do that anytime. If you have subscribed to a One-time or a monthly plan, you will see an ‘Upgrade’ option on the pricing page. Reach us on either chat, or email at support@murf.ai and we will initiate a refund for the previous plan.