Why can I not download after purchasing a plan? 

There are a couple of reasons for downloads to be blocked after purchasing a paid one:

  1. If you have just purchased a plan and cannot download your project, kindly refresh the page, as it can take a couple of moments for the plan to reflect in your account. 
  2. Kindly check if the voice used is a Pro or Basic voice. Pro voices can only be accessed with a Pro plan. 
    • Head to the Voices menu and enable the "Hide Pro Voices toggle." You will be able to view all the available Basic voices to choose from.
    • Another way to differentiate is through the yellow Pro tag beside the name of the voice avatar.