Why is the video I uploaded not playing in the video player?

Click ‘Build Video’

I am unable to hear the audio in my video. What do I do?

Click ‘Build Audio’

How to rearrange blocks in the timeline?

Rearrange Block: Click on the Block to rearrange. Click on the three dots on the top right corner of the block to view the block menu. Click on "Move Down" or "Move Up" to move the block as per your preference. Blocks can also be rearranged by dragging and dropping them from the bottom timeline or by using the shortcut keys. Rearrange Sub-block Select the sub-block to rearrange. Click on the three dots on the top right corner of the block to…

Will I get a commission every time a user upgrades their plan?

Yes, but only corresponding to the plan chosen.

What if I am already an affiliate with another voice-over provider?

We would still be happy to work with you, as long as you have an audience who can benefit from our product.

Is there a discount coupon for my audience?

We value the hard work you put in to spread the word for us and would like you to get the maximum rewards for it. So, we do not offer discounts to new users, rather a recurring commission to our affiliate partners.

When and where are affiliate payments made?

Affiliate commissions are approved on the first working day of each month. Payments are sent out by the 30th of the month for the previous month. Payments are made to verified Paypal accounts.

How long does the cookie last?

If visitors use your link, they will be attributed for 90 days. If they sign up for a paid account within 90 days of clicking a link, you get the commission.

How do I track my commissions?

After you sign up, you will get a dashboard to see all your stats and payments via Link Mink, a third-party affiliate software.

How to apply voice settings to entire project?

Version 2.0 Apply block settings to the entire project This new feature allows users to apply the settings of a desired block to the whole project. Settings such as: Voice actor, Speed, Pitch and Voice Style. Here are the steps involved: Kindly select the block that is to be replicated in the porject. Left-click on the three dots in the block's top right corner to view the block menu. Click on the option "Apply setting to project." Tick the check boxes you want…

How do I track my VGT?

You can keep track of VGT through your My Account page Voice Generation Time: The minutes bought with your subscriptions. (Expires at the end of your billing cycle) Additional Voice Generation Time: The minutes bought with a top-up plan. (No expiry) Transcription minutes: The minutes used when transcribing audio from an uploaded file using Voice Changer.

What are the Download formats supported in the Studio?

Our product provides a variety of export options to help you share your projects with others. With just a few clicks, you can export your work in various formats, manage all historical downloads and share your porject with a shared link. Click here to learn more.

What are the Upload formats supported in the Studio?

Image: JPEG and PNG Audio: MP3 Video: MP4 and MOV Text: DOCX, TXT and SRT Click here to learn more. 

Can I upload a word file?

Murf offers the option to upload your script directly within the Studio. This gives the freedom to directly import large documents instead of copying and pasting them in the studio. This feature can be accessed in the toolbar under 'Script'. The supported document formats are .txt .docx .srt

What is Murf's Policy on profanity?

In the interest of protecting the rights and integrity of our voice actor partner community, our Terms of Service restricts Murf Studio users from creating such content. Please refer to our Terms of Service to know more about our content policies. To the best of your knowledge, if your script includes any words or phrases which violate our Terms of Service, we request you to remove such content from Murf Studio projects. However, If you believe that your project does not contain…

Who will have the commercial rights to the content created in Murf Studio?

You would have commercial rights to use the voiceovers generated for videos on YouTube or any other platform. You should be able to monetize that as well, as long as your text content is original and does not have any copyright conflicts. As the policy against the use of AI voices on public platforms is changing daily, we strongly recommend checking the policies of the platform you wish to upload your content to.