Frequently Asked Questions

There is no self service downgrade option at the moment. You will have to cancel your current planand wait till the end of your billing cycle and then can reapply for the desired plan. Please note that refunds will not be eligible for downgrades if the account has already been used. All previous projects and voices will stay intact. If you have bought and annual plan by mistake and want to downgrade to a monthly subscription, kindly contact us via chat or…

Yes, the subscription can be canceled at any point by following the steps given below: Once the subscription has been canceled, no further transactions will be made on your account. Your voice generation minutes, download access, and premium features will be available to use only until the end of your current billing cycle. Here are our refund terms and conditions. If you are eligible for a refund, kindly send us an email at support@murf.ai

Voice generation time purchased with any plan is only valid for the duration of the current subscription. It does not carry forward to the subsequent billing cycle and is reset at the end of every cycle. Click here to learn more.

Sure, no problem, as long as your plan is within our refund policy terms, you can reach out to us on chat or at support@murf.ai and we'll process the refund within 1-3 business days. Please do not use the account in this time, as refunds against used accounts will not be eligible.

Head to My Account > Workspace Settings Billing and Payments > Update Billing Details (Redirect to Stripe) Payment Method > 3 dots menu Or Add apyment method Click here to learn more. 

Go to Workspace Settings > Billing & Payments > Update Billing Details > Delete your payment method and update the same once again. If you are still having trouble making the payment, you could chat with us on Murf live support or write to us at support@murf.ai

To add/update company details to your invoice, follow these quick steps: Note: Modifying an invoice will not be reflected if the invoice has already been downloaded. The updated changes will only be reflected in the subsequent billing cycle. If you need to change your billing address for a current invoice, please do not hesitate to contact us at support@murf.ai. Our team will be happy to assist you.

Depending on the access you have, you can manually invite your team members to a workspace, folder or project to collaborate, share & receive feedback effortlessly. Read more about types of roles & permissions. There are 3 ways to invite/add team members Invite from Studio Home Invite by sharing a folder Invite from Workspace settings

Delete Account Once the "Delete My Account" button is clicked, you'll receive a pop-up prompting to confirm. Upon confirmation, your account will be added to the terminated list. Please reach out via email or chat if you want the account to be taken off the list. Note that this action is irreversible, and we will not able to recover your saved work. You will loose access to: All your Projects, Media Files, Downloads, and Active Subscription Plan

Yes, you can add additional users to your plan directly from the pricing page. Once you have purchased additional seats for your workspace, here is how you can invite/add users. Here are the team size limits for each plan: Here is how ading and removing users affects your billing.

If you are currently logged in, click on the profile icon from the top left hand side of the page and click "Logout". You can then reset your password from the login page using the "Forgot Password" button.

If you encounter difficulties receiving the verification email, there may be a few reasons for this: 1. Spam folder: It's possible that the email may have been flagged as spam by your email service provider or company firewall. To ensure future emails from Murf AI are not sent to your spam folder, please check your spam folder and move the email to your primary inbox. 2. Incorrect Email ID: If you've entered an incorrect email ID during the sign-up process, you will not receive the verification…

There are four options available to create an account with Murf AI. Click here to know more. Sign Up with Google Sign Up with Microsoft Sign Up with Slack Sign Up with Email ID and Password