Who can add/remove team members in an Enterprise account?
Only the Admin/Owner of the account can add and revmove Editors and Viewers. You can find a detailed breakup of the permissions here.
Ankur Edkie (85)
How do I invite a team member to Murf?
You can Invite/add team members from different places on Murf Studio a) Invite from Studio Home : One of the easiest way to add team members is from Studio Home page. b) Invite by Sharing a Folder : You can invite users by sharing a folder of the workspace with users who are not part of the workspace. c) Invite from Workspace settings : You can invite users from workspace settings page as well. Go to My Account > Workspace Settings > User Managerment Click on +Invite…
How does the Enterprise plan work?
Each enterprise account will have an ‘Admin’ account that will have complete control over all projects and users. The voice-over generation time allotted to each Enterprise subscription is calculated from a central pool and all the features would be accessible to the team. All projects are visible to the ’Admin’ account by default and ‘read’/ ‘edit’ access on projects by other users can be set by the admin.
Do you offer any discounts?
Yes, we offer a 20% discount on subscriptions for students, educational institutions and not for profit organizations. If you are a student, you can send a copy of your valid Student ID card to community@murf.ai Educational institutions and non--profit organizations can sign up using this link: https://murf.ai/educators-and-non-profits
How to add more VGT(Voice Generation Time)?
To add more voice generation time to your account, here are a few options: If you just need a few more minutes to test out the tool before you buy, you can reach out to us on Murf live chat support or email us at support@murf.ai
Can I downgrade my plan?
There is no self service downgrade option at the moment. You will have to cancel your current planand wait till the end of your illing cycle and then can reapply for the desired plan. Please note that refunds will not be eligible for downgrades if the account has already been used. All previous projects and voices will stay intact. If you have bought and annual plan by mistake and want to downgrade to a monthly subscription, kindly contact us via chat or…
Can I cancel a subscription anytime?
Yes, the subscription can be canceled at any point by following the steps given below: Once the subscription has been canceled, no further transactions will be made on your account. Your voice generation minutes, download access, and premium features will be available to use only until the end of your current billing cycle. Here are our refund terms and conditions. If you are eligible for a refund, kindly send us an email at support@murf.ai
Do the minutes carry over from my previous subscription?
Voice generation time purchased with any plan is only valid for the duration of the current subscription. It does not carry forward to the subsequent billing cycle and is reset at the end of every cycle. Click here to learn more.
Can I upgrade my subscriptions?
Yes, you can upgrade your subscription at any time from the pricing page. Plan upgrades include: Points to note: Your upgrade would be calculated on a prorated basis, and you would be charged only the difference. If you upgrade your membership, your billing cycle will be adjusted to reflect the new date. If you add more seats, your billing cycle will not be adjusted and will remain on the original date.
I forgot to cancel my subscription, will I get a refund?
Sure, no problem, as long as your plan is within our refund policy terms, you can reach out to us on chat or at support@murf.ai and we'll process the refund within 1-3 business days. Please do not use the account in this time, as refunds against used accounts will not be eligible.
What is your refund policy?
Payments made against Subscription plans that have been bought more than 24 hours ago or have used been used for more than 10 mins of text to voice generation would not be eligible for a refund. If you have just paid for a subscription plan and would like to cancel it please write to us with a refund request at support@murf.ai within 24 hours and make sure your account usage is less than 10 mins of voice generation time.
How do I change my payment method?
Head to My Account > Workspace Settings Billing and Payments > Update Billing Details (Redirect to Stripe) Payment Method > 3 dots menu Or Add apyment method Click here to learn more.
My payment isn’t going through, please help!
Go to Workspace Settings > Billing & Payments > Update Billing Details > Delete your payment method and update the same once again. If you are still having trouble making the payment, you could chat with us on Murf live support or write to us at support@murf.ai
How to add/update my company details to my invoice?
To add/update company details to your invoice, follow these quick steps: Note: Modifying an invoice will not be reflected if the invoice has already been downloaded. The updated changes will only be reflected in the subsequent billing cycle. If you need to change your billing address for a current invoice, please do not hesitate to contact us at support@murf.ai. Our team will be happy to assist you.
What are the available payment options?
All plans - Accept Visa, MasterCard, American Express, Discover, and JCB payments. Bank transfers, direct wire transfers, ACH transfers, etc.- These are only available for Enterprise plans. Paypal - Unfortunately, we don't have a PayPal payment option supported on our website currently, but we have a reliable gateway, Stripe, which supports most kinds of cards. You could try that and let us know if you face any issues. Indian Users: Credit Card: Accepted for all Subscription plans. Debit Card: Not accepted
How to invite team members to my account?
Depending on the access you have, you can manually invite your team members to a workspace, folder or project to collaborate, share & receive feedback effortlessly. Read more about types of roles & permissions. There are 3 ways to invite/add team members Invite from Studio Home Invite by sharing a folder Invite from Workspace settings