Frequently Asked Questions

If you're new to Murf or looking for answers to your queries

How to create a voice over?

Kindly head to the Studio, enter/upload a script, select a voice, and fine-tune the voiceover by adding features like speed, pauses, pitch, emphasis, and pronunciation. Then generate the voice, preview, and share (Downloads are only available in our Paid plans). To generate voiceover, you can type, copy-paste, or import the document containing your script/text. Our voices are trained on voice actors to sound more life-like, and we have features like Emphasis, Pause, Speed, Pitch, and Tone (available with only select voices) to…

Can I download during the free trial?

No, unlimited downloads are only included in all our paid plans. The free trial is primarily for the purpose of testing all voices and features in the Studio.

Why can't I login with Faceboook?

After careful consideration and evaluation, we have decided to discontinue the option to sign up using Facebook from April 2023. You will no longer be able to sign up or sign in on Murf using your Facebook account. If you already have an existing account linked with Facebook, here are 2 ways to get access your Murf account : We apologize for any inconvenience this may cause. If you have any questions or concerns about this update, please do not hesitate to…

Why can I not download after purchasing a plan? 

There are a couple of reasons for downloads to be blocked after purchasing a paid one: If you have just purchased a plan and cannot download your project, kindly refresh the page, as it can take a couple of moments for the plan to reflect in your account. Kindly check if the voice used is a Pro or Basic voice. Pro voices can only be accessed with a Pro plan. Head to the Voices menu and enable the "Hide Pro Voices toggle." You…

Do you provide an API?

Yes, we do offer API services. Our API service is currently limited to only select English voices. Please proceed to the following API page and provide your contact information and the use case. You will hear from a concerned team member as soon as possible. If you do not own a business email address, kindly email us at enterprise@murf.ai with your use case and requirements and our team will get back to you at the earliest. In the meantime, feel free to explore…

How to set up Single Sign On (SSO)? 

Single Sign-On (SSO) allows you to control authentication for your Murf Enterprise Account using your own identity provider and our single sign-on solution. SSO is exclusively available to Murf’s Enterprise Plan customers. Enterprise customers can request SSO integration, making administration, control, access, and workflows more convenient for IT teams and employees alike. We can help you set up SSO for your team. Here’s how it works. When you’re ready to enable SSO for your team, send us an email at enterprise@murf.ai to…

Can I use API if I have an existing subscription plan with Murf?

API is separate offering by us and cannot be combined with Murf Studio subscription. Both the products are independant of each other. This includes the pricing, plans, and UI.

What voices and languages are available under API?

We currently offer 40+ voices in English for API usage. Please contact us via the Contact Form, and we can share the list with you. Alternatively, you can extract the list from the voice list page on Murf API docs

In what languages do you support Custom Voice Cloning?

We currently support English only. We will be launching voice cloning in foreign languages very soon.

What is the process involved in voice cloning?

Regarding your query, the process of creating an AI voice (Voice Cloning feature) from recorded samples has a separate process and is not self-serve at the moment. Here is a brief on the process that we follow: Murf will have the script prepared and shared to record/read for a specified tonality. We would require ~1-2 hrs of recordings for a given voice style. The recording must be noise-free and should have been done in a professional studio environment. The output should be…

Can I clone my voice?

Thank you for your interest in our voice cloning services. While we do offer voice cloning, we regret to inform you that it is not a DIY solution. Our voice cloning services are specifically tailored for enterprises and businesses, and require a high level of expertise and technology to ensure quality and accuracy. If you are interested in learning more, kindly head to our Voice Cloning page and fill in the required details. Our concerned team will get back to you with…

Can I upload my content on YouTube?

We offer commercial rights to use the voiceovers generated for videos on YouTube or any other platform. You should be able to monetize that as long as your text content is original and has no copyright conflict. According to our understanding and information, you can submit the generated voiceovers to YouTube as long as there is no copyright dispute in your work. However, the policies of YouTube and other third-party platforms regarding the use of AI voices are constantly changing, and we…

How does adding or removing users affect billing?

Editor seats (incl. admin seats) are billed as per Pricing Plans. Viewers are free of cost and are not billed. You can add unlimited viewers to your workspace. Adding an Editor Seat : If you are on a paid plan, you can seats by going to pricing page or from Add seats button that shows up when you invite an editor. When you add an editor seat, we'll charge you a pro-rated amount equivalent to Per seat price x time (no. of days) remaining in the billing period. We…

What are the Affiliate program's terms and conditions?

Click here to read our terms and conditions for the affiliate partner program. 

Can I upload a text/word file?

Yes, using the Script feature, you can upload the following text format files: There is a 15,000-word limit for each file being uploaded. If your file is more than 15,000 words, we recommend breaking your script into multiple parts before uploading.

Can I upload a PDF file?

Unfortunately, we currently do not support uploading PDF files. You would need to use third-party software to convert your pdf to a Word document, which can then be uploaded to the Studio via the Script Upload feature. 

How to add or delete additional text boxes within a block?

Add You can add a new block by using the '+' button present below the last block Delete The delete button present within the Block is used to delete the Block You can also right-click the block from the bottom timeline to delete the block You will be prompted with a confirmation screen upon deleting a sub-block Deleting blocks can't be undone

Where do my downloads get saved?

By default, downloads are saved in your system's Downloads’ folder. You can also check your browser's Downloads folder if you cannot find the file in your system.

Can I add subtitles to my video?

Yes, your script can be added as a subtitle file to your final downloaded video. At the time of export, enable the "Subtitles" check box in the Export window as shown below: For more information, refer to Working with the Studio: Video Export.

How to reduce the pause in between sentences?

In the Studio, the pause between two text boxes (sentences) within a text block is slightly longer than the pause between two sentences when pasted/typed in the same text box. Switching off the ’Auto-Splitting’ feature or inserting two sentences in the same text box will slightly reduce the pause.

How to rename downloaded files?

All files downloaded are saved as the name of the project. When downloading a Sub-block and Block, the name of the file would be saved as Sub-block: 'first few words of the subblock' & Block: 'first few words of the Block.' To rename files, you would need to do so once they have been downloaded onto your system.